Privacy Policy

Last updated: June 2026

HERITAGE ROUTES TRAVEL LTD respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact our team, make an enquiry, or communicate with our travel brands.

1. Company Information

HERITAGE ROUTES TRAVEL LTD
Company Number: 17244605
Registered in England and Wales

Registered Office:
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

Email: exeexturkey@gmail.com
Phone: +44 20 3836 8954
WhatsApp / Türkiye Line: +90 507 771 0274

2. Our Brands

HERITAGE ROUTES TRAVEL LTD develops and manages travel, cultural, and lifestyle brands, including:

• Go2TurkeyTour
• Walking2Istanbul
• Aegean Origin

Go2TurkeyTour and Walking2Istanbul may operate in partnership with local licensed partners, including IZ INTERNATIONAL, TÜRSAB License No. 14791.

3. Information We Collect

We may collect the following information:

• Name and surname
• Email address
• Phone number
• WhatsApp number
• Country of residence
• Travel dates
• Tour or service enquiry details
• Payment-related information
• Communication history
• Website usage data
• IP address and browser information

We only collect information necessary to respond to enquiries, provide services, process bookings, manage partnerships, and improve our website.

4. How We Use Your Information

We may use your personal information to:

• Respond to your enquiries
• Provide travel information and customer support
• Arrange private tours, walking tours, shore excursions, and cultural experiences
• Communicate with partners and suppliers
• Process payments and invoices
• Manage business relationships
• Improve our website and services
• Comply with legal, accounting, tax, and regulatory obligations
• Prevent fraud, misuse, or unauthorized activity

5. Payment Information

Payments may be processed through trusted third-party payment providers, banking partners, or online payment platforms.

HERITAGE ROUTES TRAVEL LTD does not store full credit card details on its website. Payment information is handled securely by the relevant payment provider according to their own privacy and security policies.

6. Legal Basis for Processing

We process personal data where it is necessary for:

• Performing a contract or preparing to provide a service
• Responding to enquiries before a booking or partnership
• Compliance with legal obligations
• Legitimate business interests
• Consent, where required

7. Sharing Information with Third Parties

We may share necessary information with:

• Licensed local travel partners
• Tour guides and operational suppliers
• Payment processors
• Accountants and legal advisors
• Technology and website service providers
• Online travel agencies and marketplace partners
• Government, tax, or regulatory authorities where legally required

We do not sell personal data to third parties.

8. International Data Transfers

As our services may involve international travelers and local operating partners, personal data may be transferred outside the United Kingdom where necessary to provide services.

When we transfer personal data internationally, we aim to ensure appropriate safeguards are in place.

9. Data Retention

We keep personal data only for as long as necessary for business, legal, accounting, tax, and service-related purposes.

Enquiry and booking records may be retained where required for customer service, financial records, legal compliance, or business administration.

10. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience, monitor website performance, and understand visitor behaviour.

You may disable cookies through your browser settings. Some website functions may not work properly if cookies are disabled.

11. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to certain types of processing
• Request restriction of processing
• Request data portability
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us by email.

12. Data Security

We take reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage method is completely secure.

13. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children without parental or guardian consent.

14. Links to Other Websites

Our website may contain links to third-party websites, including our travel brands, online travel agencies, payment providers, and partner platforms.

We are not responsible for the privacy practices or content of third-party websites.

15. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

16. Contact Us

For privacy-related questions, please contact:

HERITAGE ROUTES TRAVEL LTD
Email: exeexturkey@gmail.com
Phone: +44 20 3836 8954
WhatsApp / Türkiye Line: +90 507 771 0274